​**Terms of Service for Heavenly Divine Designs, LLC**
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*Effective Date: 1 January 2025*
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Welcome to Heavenly D. Designs! These Terms of Service (“Terms”) govern your access to and use of our website located at www.heavenlydivinedesignsllc.com (the “Site”) and any products, services, or content offered through the Site (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
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**1. Acceptance of Terms**
By using our Site and Services, you acknowledge that you have read, understood, and agree to these Terms. We reserve the right to modify these Terms at any time, and any changes will take effect upon posting on the Site. Your continued use of the Services after the changes constitutes your acceptance of the revised Terms.
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**2. Eligibility**
You must be at least 18 years old to use our Services. By using this Site, you represent and warrant that you are of legal age or visiting under the supervision of a parent or guardian.
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**3. Account Registration**
To make purchases, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and any activities or actions under your account. You must notify us immediately if you suspect any unauthorized use of your account.
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**4. Products**
All handmade crafts sold through our Site are subject to availability. We strive to provide accurate descriptions and images of our products; however, we cannot guarantee that the colors or details displayed on your device will be entirely accurate. Please note that handmade items may vary slightly from the images shown due to their unique nature.
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**5. Payment and Pricing**
Prices for our products are listed on the Site and are subject to change without notice. We accept various payment methods, which will be indicated during the checkout process. By making a purchase, you agree to pay the specified price and any applicable taxes.
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**6. Shipping and Delivery**
We aim to process and ship your order as quickly as possible. Shipping times may vary based on your location and the item ordered. Once your order has shipped, you will receive a confirmation email with tracking information.
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**7. Returns and Exchanges**
Due to the handmade nature of our products, we do not accept refunds or returns unless the item is damaged or defective upon receipt. If you receive a damaged or defective item, please contact us within seven business days of delivery with photographic evidence, and we will work to resolve the issue.
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**8. Intellectual Property**
All content on this Site, including but not limited to text, graphics, logos, and images, is the property of Heavenly D. Designs and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.
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**9. Limitation of Liability**
To the fullest extent permitted by law, Heavenly D. Designs shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or Services or any products purchased through the Site.
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**10. Indemnification**
You agree to indemnify, defend, and hold harmless Heavenly D. Designs, its owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising out of your violation of these Terms or your use of the Services.
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**11. Promotional Emails and Content**
You agree to receive promotional messages and materials from us occasionally by mail, email, or any other contact form you may provide (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please notify us at any time at heavenlydivinedesignsllc@gmail.com.
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**12. Governing Law**
These Terms shall be governed by and construed in accordance with Kansas | United States laws without regard to its conflict of law principles.
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**13. Contact Us**
If you have any questions or concerns about these Terms or our Services, please contact us at heavenlydivinedesignsllc@gmail.com.
Thank you for choosing Heavenly D. Designs! We hope you enjoy our handmade creations.​​​
**Privacy Policy for Heavenly Divine Designs, LLC**
Effective Date: 1 January 2025
**1. Introduction**
Welcome to Heavenly Divine Designs, LLC! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our online store and make purchases.
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**2. Information We Collect**
When you visit our site, you may provide us with the following types of information:
- **Personal Information:** This includes your name, email address, shipping address, billing address, and payment information. We collect this information when you create an account, place an order, or contact us for assistance.
- **Non-Personal Information:** We may collect non-personal information such as your browser type, IP address, pages visited, and the date and time of your visit. This information helps us improve our website and services.
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**3. How We Use Your Information**
We use your information for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, or any customer service-related issues.
- To improve our website, products, and services based on user feedback or analytics.
- To send you promotional emails with your consent, informing you about new products, special offers, or other updates. You can opt-out of these communications at any time.
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**4. Sharing Your Information**
We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted partners to help us operate our website and provide services to you, such as payment processors and shipping carriers. These partners are obligated to keep your information secure and use it solely for the purposes we specify.
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**5. Data Security**
We implement a variety of security measures to protect your personal information. We use secure socket layer (SSL) technology to encrypt sensitive data and employ industry-standard practices to safeguard your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
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**6. Your Rights**
You have the right to:
- Access and update your personal information.
- Request the deletion of your personal information.
- Object to the processing of your personal information under certain conditions.
- Withdraw consent for processing your information at any time.
To exercise any of these rights, please contact us through the information provided below.
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**7. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes we make will be reflected on this page, and we will notify you of significant changes through email or a notice on our website. We encourage you to review our Privacy Policy periodically for any updates.
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**8. Contact Us**
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
Heavenly Divine Designs, LLC | Heavenly D. Designs
Email | heavenlydivinedesignsllc@gmail.com
Thank you for trusting Heavenly Divine Designs, LLC with your personal information. We appreciate your support for our handmade crafts!
**Returns, Refunds, and Exchanges Policy for Heavenly Divine Designs, LLC**
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**Effective: 1 January 2025**
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Thank you for shopping with us! We take pride in our handmade crafts and want you to be delighted with your purchase. If you have any issues with your order, please read our policy below.
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**1. Returns | Refunds | Exchanges**
- We accept returns on items that are damaged or defective upon arrival. If your item falls into these categories, please contact us within seven business days of receiving your order to initiate a return.
Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Otherwise, due to the custom nature of our items and for hygienic reasons, WE DO NOT ACCEPT RETURNS OR EXCHANGES. All sales are FINAL AND NON-REFUNDABLE. If there is any issue on our part (i.e., you received the wrong item) with your order, don't hesitate to contact us within seven business days so we may do our best to resolve it. *A business day qualifies as Monday-Friday unless a federal holiday falls on that weekday. We will not process any orders on Saturdays or Sundays.*
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*Please note that if, for some reason, a refund is approved for your purchase, processing fees from your payment WILL NOT BE REFUNDED.*
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**3. Shipping**
To return your product, you should mail it to the address we provide after your return request is approved.
You will be responsible for paying for your own shipping costs to return your item unless it is damaged or defective.
- Shipping costs are non-refundable.
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**4. Order Cancellations**
We WILL NOT CANCEL ORDERS ONCE PLACED. Please understand that due to the customizations of our items, we process your order as soon as it is received so that we can ship it out as quickly as possible. All sales are final and non-refundable. Before purchasing, please review your order to ensure everything is correct. If you have additional requests or concerns, you can always reach us at heavenlydivinedesignsllc@gmail.com.
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**5. Incorrect Address/ Delivery Issues
Heavenly Divine Designs, LLC does not change addresses when fulfilling orders. All packages are sent to the address the buyer entered. If the address entered was incorrect, Heavenly Divine Designs, LLC will not be held liable and will not reship the package. If the carrier deems the address undeliverable, we can reship it to a different address, but the buyer will be responsible for shipping costs.
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**6. Damaged Packages/ Missing Items**
If you receive a damaged package or the package you received has missing contents, please notify us immediately. We request that the receiver notify the carrier of any damages or missing contents due to possible damage or mishandling. Claims must be submitted, and proof of claim must be provided before Heavenly Divine Designs, LLC will reship the package. Please get in touch with USPS or UPS for assistance with this process.
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For misdelivered/ stolen orders, the customer MUST contact USPS or UPS to file a claim. Once the investigation is complete, USPS or UPS will notify us to confirm that the package was misdelivered or stolen. From there, we can submit a claim and reship your order.
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**7. Contact Us**
If you have any questions about your return, refund, or exchange, please contact us at heavenlydivinedesignsllc@gmail.com or our website’s contact form. We are here to help!
Thank you for supporting handmade crafts! We appreciate your business and hope to serve you again.​​​
**Processing and Shipping Policy for Heavenly Divine Designs, LLC**
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*Effective Date: 1 January 2025*
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Thank you for choosing Heavenly D. Designs! We take pride in creating unique handmade crafts and strive to ensure a smooth processing and shipping experience for our customers. Below is our policy regarding these essential aspects of your order.
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**1. Order Processing Time**
All orders are typically processed within 7-21 business days after payment confirmation. This timeframe allows us to carefully craft and prepare your items for shipment. Please note that processing times may vary during peak seasons or holidays, and we will notify you of any significant delays. Processing times do not include shipping times.
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**2. Shipping Methods**
Once your order has been processed, it will be shipped using a reliable carrier. We offer several shipping options at checkout, including standard and expedited shipping. The available options and associated costs will be provided based on your location.
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**3. Shipping Time**
Shipping times may vary depending on your location and the shipping method chosen. Typically, you can expect delivery within:
- **Standard Shipping:** 5-10 business days
- **Expedited Shipping:** 2-5 business days
Please be aware that these timeframes are estimates and may be affected by weather, holidays, or shipping carrier delays.
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**4. Shipping Rates**
Shipping costs are calculated at checkout based on your order's weight and delivery location. We aim to offer competitive rates and occasionally provide promotional shipping offers, which will be indicated during the checkout process.
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**5. Tracking Your Order**
Once your order has shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your shipment in real time.
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**6. International Shipping**
We currently offer international shipping to select countries. Please note that any additional customs fees, taxes, or duties are the customer's responsibility and are not included in the shipping costs at checkout.
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**7. Issues with Delivery**
If your order does not arrive within the expected timeframe, please contact the shipping courier for an updated status. Once the shipping courier processes your order, we can no longer track it.
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**8. Damaged or Lost Items**
It is the customer's responsibility to contact the shipping courier for any late or missing packages. Insurance on each box is specifically for USPS/ UPS to be responsible for missing, late, damaged, or misdelivered parcels. If your package is late, missing, damaged, or delivered to the wrong address, you must file a claim with USPS/ UPS. This is why insurance is necessary for each package. Any orders returned to us due to address errors on the customer's part WILL BE CHARGED A SHIPPING FEE TO RESHIP.
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**9. Returns and Exchanges**
Due to the handmade nature of our products, we do not accept returns or refunds unless items are damaged or defective upon receipt. Please refer to our Returns and Exchanges policy for more details.
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Thank you for your understanding and support of our handmade crafts. We appreciate your business and aim to provide beautiful creations and excellent service! If you have any further questions regarding our processing and shipping policies, please don’t hesitate to contact us at heavenlydivinedesignsllc@gmail.com.​
FAQs | Updated as of 1 January 2025
1. What is the refund policy?
Due to the custom nature of our items and for hygienic reasons, WE DO NOT ACCEPT RETURNS OR EXCHANGES. All sales are FINAL AND NON-REFUNDABLE. If there is any issue on our part (i.e., you received the wrong item) with your order, don't hesitate to contact us within seven business days so we may do our best to resolve it. *A business day qualifies as Monday-Friday unless a federal holiday falls on that weekday. We will not process any orders on Saturdays or Sundays.* *Please refer to our Refund Policy for more information. Thank you.*
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2. How long does it take for an order to ship?
All products are 100% custom handmade. Please allow 7-21 business days to process and ship orders. Once your item has shipped, you will receive a confirmation email and a tracking number for your order. Once your order is handed over to USPS/UPS, we can no longer track it. You must use the tracking number to track your order via USPS/ UPS. *Please refer to our Shipping Policy for more information. Thank you.*
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3. How can I contact Heavenly Divine Designs, LLC?
Please contact us at heavenlydivinedesignsllc@gmail.com, Facebook at Heavenly D. Designs, or Instagram at _heavenlyddesigns.