Heavenly Divine Designs, LLC is a small team of laid-back, creative spirits and individuals dedicated to offering the best products and prices in the market. We seek to provide a one-stop shop for a wide range of relevant and quality products while delivering the highest customer service standards. We are happy to serve our customers by offering various items tailored to your unique style and needs.

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We would love to hear from you and are happy to answer queries on your order or questions about our products. Please feel free to contact us at heavenlydivinedesignsllc@gmail.com.

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TERMS OF SERVICE

This website is owned and operated by Heavenly Divine Designs, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors quality hand-made products, custom products, and graphic designing services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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Website Users | Requirements to Create an Account

In order to use our website and/or receive our services, you must be at least 18+ years of age or of the legal age of majority in your jurisdiction and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Key Commercial Terms Offered to Customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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Return | Refund Policy

Products available for returns, refunds, or exchanges must be returned with their included accessories and packaging along with the original receipt (or gift receipt) within 7 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; (ii) the following products are not eligible for return: custom and personalized orders, all tumbler purchases, and earrings. 

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Retention of Right to Change Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason or for no reason.

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Warranties and Responsibility for Services and Products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.

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Ownership of Intellectual Property, Copyrights, and Logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Diamond and Andre Williams. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

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You recognize and agree that by uploading any content (including, but not limited to, designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website.

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Right to Suspend or Cancel User Account

We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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Indemnification

You agree to indemnify and hold Diamond and Andre Williams harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees) made against them by any third party due to or arising out of or in connection with your use of the website or any of the services offered on the website.

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Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Diamond and Andre Williams be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Diamond and Andre Williams assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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Right to Change and Modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time at heavenlydivinedesignsllc@gmail.com. 

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Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States | Virginia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Hampton General District Court. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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Customer Support Details and Contact Information

For customer support, please send us an email to heavenlydivinedesignsllc@gmail.com. Website users and visitors can also visit the "Contact Us" page on the website and complete a form. We will respond within 24 hours. Thank you.